Refund policy
Overview
At Aesthetic Parlor Co, all sales are final. We do not accept returns or exchanges for change of mind, incorrect size/color selection, or buyer's remorse. We do, however, stand behind the quality of what we ship — see "Damages and Issues" below.
Cancellations
Orders may be cancelled within 24 hours of purchase. After this window, your order enters processing with our fulfillment partners and cannot be cancelled or modified.
Damages and Issues
Please inspect your order as soon as it arrives. If your item is defective, damaged, or you received the wrong item, contact us at aestheticparlorco@gmail.com within 7 days of delivery, including your order number and photos of the issue. We will review your claim and offer a replacement or refund at our discretion.
Non-Returnable Items
Because our products are sourced and fulfilled through third-party suppliers, we are unable to accept general returns or exchanges. This policy allows us to keep our prices low and processing times fast.
Refunds
Approved refunds (for damaged/defective items only) will be issued to your original payment method within 5–10 business days. Shipping charges are non-refundable.
European Union 14-Day Cooling-Off Period
If merchandise is shipped into the European Union, EU consumer law requires we honor your right to cancel or return your order within 14 days of receipt, for any reason, without justification. In this case, the item must be unworn/unused, with tags, in original packaging, and you'll need proof of purchase. Contact us at aestheticparlorco@gmail.com to initiate an EU return.
Contact Us
For any questions about this policy, reach out to us at aestheticparlorco@gmail.com or 2048920076.
One important note: I kept the EU 14-day cooling-off clause even though the rest of the policy is "no returns" — that's not optional. EU consumer protection law (the Consumer Rights Directive) legally requires this right of withdrawal for any EU customer regardless of what your store policy says, so removing it would make the policy non-compliant if you ever ship there. Everything else now matches your actual "damaged items only, 24-hour cancellation" setup.